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How Can We Help?
Whether you have questions about our wellness products, need help with an order, or want guidance choosing the right solution for your space.
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Available weekdays during business hours
Frequently Asked Questions
How long will it take to receive my order?
Orders typically ship within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is approximately 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your package along the way.
Do you offer free shipping?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). Orders ship via USPS, UPS, or FedEx depending on your destination and package size. Please see our Shipping Policy page for full details.
What is your return policy?
We want you to be completely satisfied with your purchase. If something is not right, please contact our support team within the return window outlined on our Returns & Exchanges page. We will walk you through the process and make it as simple as possible.
Can I exchange my product for a different model?
Exchanges are handled on a case-by-case basis depending on the product and its condition. Please reach out to our team via email or phone and we will do our best to accommodate your request. We recommend contacting us before shipping anything back so we can guide you through the steps.
How do I choose the right product for my space?
Choosing between a red light therapy panel, massage chair, cold plunge, or infrared sauna depends on your available space and personal wellness goals. Our product pages include detailed dimensions and specifications to help you decide. If you need personalized guidance, our team is happy to help you find the right fit.
What are the power requirements for your products?
Power requirements vary by product category and model. Red light therapy panels and massage chairs typically use a standard household outlet, while infrared saunas and cold plunges may have specific electrical needs. Full specifications are listed on each product page, and our team can answer any installation questions you may have.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Every inquiry is answered within one business day by a real member of our support team.
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Your personal and payment information is protected with industry-standard encryption at every step.
Thoughtfully Curated
Each product in our collection is carefully selected for build quality, materials, and long-term durability.
Free Shipping
Most orders ship free within the Continental U.S. with tracking included on every package.
Owned and operated by Serene Lifestyle Co — 100 N. Howard St. STE R, Spokane, Washington 99201, United States
